Superlative Alternatives Inc., DBA FINE to FAB – Fulfillment Policy for Credit Card Payments
These policies help you understand how Superlative Alternatives Inc., DBA FINE to FAB, fulfills orders and processes payments made by credit card via Stripe.
Terminology
- “Client,” “You,” “Your” refer to you, the person or entity accessing this website and agreeing to our terms.
- “The Company,” “Ourselves,” “We,” “Our,” “Us” refer to Superlative Alternatives Inc., DBA FINE to FAB.
- “Party,” “Parties,” or “Us” refer to both the Client and the Company.
All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of assisting the Client in the most appropriate manner, in accordance with the laws of the State of Florida. Any use of the above terminology in singular, plural, capitalization, and/or he/she/they is interchangeable and refers to the same.
Fulfillment Policy
At Superlative Alternatives Inc., DBA FINE to FAB, we are committed to ensuring that the services we provide are of the highest quality. Customer satisfaction is our utmost priority. This Fulfillment Policy (the “Policy”) explains our delivery practices and the rules relating to refunds for services purchased from the Company. All services are billed in U.S. Dollars.
Delivery Policy
We provide digital and professional services, including consulting, coaching, training programs, courses, and digital resources. Services are delivered electronically, via phone, web conferencing, and in person, as detailed in your signed Coaching and Consulting Services Agreement.
Refunds
We may offer refunds in the following circumstances:
- If no services were performed during the term of your signed agreement.
Exceptions
We do not offer refunds if:
- You received the service you ordered but simply changed your mind.
- You were aware of any issues before purchasing.
- You did not like the service or decided you had no use for it.
- You received the service and failed to make a report within 7 days from receipt.
- You wish to cancel after entering into a signed agreement without providing the agreed notice.
Additionally, all fees paid are non-refundable, including any Discovery Fees, as stated in your signed Coaching Agreement.
Return Policy
We sell digital products and services. No returns can be made. In limited circumstances, refunds may be issued as described above.
Cancellation Policy
- Once a contract is signed, cancellations are not permitted except as expressly provided in your agreement.
- If you cancel or are unable to perform under your agreement prior to the end of the contracted term, you remain responsible for the Discovery Fee and any amounts due for services rendered.
- If you do not show up for a scheduled session within 15 minutes of the start time, the session is forfeited without refund.
- A minimum of 24 hours’ notice is required to reschedule sessions, or the session is forfeited.
Project Abandonment
If, after repeated attempts to begin or continue service, you fail to participate or become unresponsive for thirty (30) consecutive days, the Company may consider the project abandoned. In such cases:
- Any remaining payments owed will become due.
- No refunds will be issued.
- You agree to forfeit any amounts already paid.
Payment Authorization
By entering into any agreement with Superlative Alternatives Inc., DBA FINE to FAB, you authorize the Company to charge your payment method on file for all agreed fees, including any installment payments, according to the schedule outlined in your signed agreement.
Intellectual Property
All materials, recordings, documents, templates, and intellectual property provided are for your personal or internal business use only. You may not duplicate, distribute, or use them commercially without prior written consent.
Disclaimer of Guarantees
The Company makes no guarantees regarding specific results or outcomes from any services provided. All coaching, consulting, and training services are intended to provide education, support, and guidance. You acknowledge that success depends on numerous factors outside the Company’s control.
Dispute Resolution
Any disputes arising under this Policy or your signed agreement will be governed by the laws of the State of Florida and resolved by:
- Mediation in good faith as the first step.
- If mediation is unsuccessful, binding arbitration under the American Arbitration Association.
- Venue will be the State of Florida.
How to Make a Complaint
If you are dissatisfied with the service and believe you are eligible for a refund under this Policy, please email:
We will review your concern promptly. Refunds are issued at our sole discretion and may be accepted or rejected.
Contact Us
For any questions or concerns regarding this Policy, you may contact us via:
Email: support@finetofab.com